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Salesforce Certified Platform User Experience Designer Sample Questions (Q24-Q29):

NEW QUESTION # 24
A sales representativewants to personalize their own user experience.
Which two recommendations should be made to provide more intuitive access regularly used content?
Choose 2 answers

Answer: A,C

Explanation:
To provide more intuitive access to regularly used content, a sales representative can use the following two recommendations:
Personalize the Navigation bar: The Navigation bar is the horizontal menu at the top of the Lightning Experience page that allows users to switch between different items, such as apps, objects, or utilities. Users can personalize the Navigation bar by adding, removing, or rearranging items according to their preferences and needs. For example, a sales representative can add the Accounts, Opportunities, and Reports items to the Navigation bar for quick access. To personalize the Navigation bar, users can click on the pencil icon next to the app name and use the Edit option.
Create shortcuts Favorites: Favorites are bookmarks that users can create to save links to frequently accessed pages, records, reports, dashboards, or groups in Salesforce. Users can create favorites by clicking on the star icon in the header of any page. Users can also organize their favorites into folders and access them from any device. To view or manage favorites, users can click on the Favorites icon in the header. Favorites can help users save time and navigate Salesforce more efficiently.


NEW QUESTION # 25
Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction

Answer: C

Explanation:
User interface planning is an essential part of the Einstein Bot implementation process, as it involves designing the bot's appearance, behavior, and interactions with the customers. User interface planning can affect the bot's effectiveness and customer satisfaction, as it can influence the clarity, efficiency, consistency, and beauty of the bot's experience.User interface planning includes1:
Choosing a bot avatar and name that match the brand and tone of the company Configuring the bot greeting and fallback messages that set the expectations and boundaries of the bot's capabilities Designing the bot dialogues and menus that guide the customers through the conversation and provide relevant options and information Testing and iterating the bot user interface based on user feedback and analyticsEinstein Bots Project Planning | Salesforce Trailhead


NEW QUESTION # 26
Cloud kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements.
Which threeconsiderations should be made to improve the visual hierarchy of the page?
Choose 3 answers

Answer: B,D,E

Explanation:
The three considerations that should be made to improve the visual hierarchy of the page are:
Grouping proximity and common regions. This principle states that elements that are close together or share a common boundary are perceived as belonging to the same group. This helps to create a sense of order and organization on the page and reduce the visual clutter.
Scale using relative size to signal importance. This principle states that elements that are larger are perceived as more important or prominent than elements that are smaller. This helps to create a contrast and focus on the page and guide the user's attention to the most relevant information.
Color and contrast, saturation between the elements. This principle states that elements that have different colors or contrast levels are perceived as distinct or separate from each other. This helps to create a variety and interest on the page and highlight the differences or similarities between the elements.


NEW QUESTION # 27
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.
Inwhich two ways could confirmation bias be avoided?
Choose 2 answers

Answer: A,B

Explanation:
Confirmation bias is the tendency to seek out and prefer information that supports our preexisting beliefs, while ignoring or rejecting information that contradicts them. Confirmation bias can affect the validity and reliability of user feedback, as it can lead to biased questions, selective interpretation, and skewed results. To avoid confirmation bias in user feedback, Cloud Kicks can follow these two strategies:
Interview users about the intended use of the product to support the questionnaire creation. This can help Cloud Kicks to understand the user needs, expectations, and goals, and to design questions that are relevant, clear, and unbiased.By interviewing users, Cloud Kicks can also avoid making assumptions about the user behavior, preferences, and pain points, and instead base their questions on real user data and insights1.
Diversify feedback by ensuring it features as many unique perspectives as possible. This can help Cloud Kicks to reduce the risk of sampling bias, which occurs when the feedback is collected from a group of users that is not representative of the target population.By diversifying feedback, Cloud Kicks can capture a wider range of user opinions, experiences, and feedback, and avoid overlooking or dismissing important user segments or viewpoints2.


NEW QUESTION # 28
A UX Designer needs to declutter the Highlights panel for a custom object's Lightning page. The team that uses this object explained there are too many action buttons; only specific actions are used for each status of the record.
Which Lightning Record Page feature should be used to solve this problem?

Answer: C

Explanation:
Dynamic Actions are a feature that allows the UX Designer to customize the actions that appear on the Highlights panel of a Lightning record page based on criteria such as record status, user profile, or field value. This way, the UX Designer can declutter the Highlights panel and show only the relevant actions for each record. Dynamic Actions can be configured in the Lightning App Builder instead of the page layout editor, which gives more flexibility and control to the UX Designer.Reference:
Salesforce Dynamic Actions - Overview & Deep Dive Tutorial
Create Dynamic Actions in Lightning App Builder - Salesforce
Add Visibility Rules for Dynamic Pages - Trailhead


NEW QUESTION # 29
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